SuccessWave Advisory Group partners with enterprise leaders to turn fragmented processes, unclear ownership, and manual workflows into scalable operating models, execution frameworks, and automation-ready systems — led by Justin T. Neal.
“Successful transformation rarely starts with more technology. It starts with understanding the work, clarifying ownership, making risk visible, and building the management system that allows change to stick.”
— SuccessWave Advisory Group
Engagements span enterprise transformation strategy, program governance, operating-model design, AI enablement, workflow automation, and cross-functional execution.
Turning broad strategic objectives into executable, owned programs.
Milestones, decision rights, dependency management, and executive steering.
Workflow-first AI adoption that changes how work gets done, not just tool access.
Separating repeatable work from judgment-heavy work, then automating safely.
Connecting process, systems, ownership, and reporting into one coherent model.
Lifecycle standardization, retention programs, and GTM systems at enterprise scale.
Real transformation programs — enterprise engagements at VMware, IBM, and SolarWinds, plus client work led through SuccessWave Advisory Group.
Standardizing customer operations and revenue-risk visibility across a $700M+ SaaS portfolio.
Scaling a Customer Success operating model across 9 business units and 250+ SaaS products.
Standing up SolarWinds' first customer health-scoring framework and lifecycle feedback programs on a modernized Salesforce foundation.
Connecting AI adoption, strategic-account risk, partner health, and billing friction into one program.
Redesigning high-volume global campaign production for standardization, automation, and scale.
Mapping four fragmented processes into a standardized, audit-ready model for human-in-the-loop control.
Replacing a fragmented, decades-old advertising technology stack with a connected, partly-automated operating model.
Redesigning sales-to-contract and lead-generation workflows for a national health services enterprise.
Let's talk about what's fragmented, who owns what, and where AI can actually help.
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Founder & Principal Consultant
Nearly a decade leading program management and transformation initiatives across SolarWinds, IBM, UKG, and VMware. Founder & Principal Consultant of SuccessWave Advisory Group since 2024.
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